Risk Prevention & Crisis
Management Seminar
 
“Expect the Unexpected”
 
MR BERT VAN WALBEEK
BIOGRAPHICAL DETAILS
 
 
Bert “Bow-Thai” van albeek has been an Hotelier for 40 years and Marketer of Tourism for 30 years, a Motivator and a Master of Disaster for 20 years and a lecturer for 15 years.

After completing the Hotel School in The Hague, the first part of his career was accomplished in Europe working in operations and later sales and then marketing positions in Hilton, Inter- Continental, Canadian Pacific and Sheraton Hotels around Europe.

The second part started with his arrival in Thailand in 1985, where he spearheaded the successful marketing efforts to reposition the Royal Orchid Sheraton. He also became a member of the Marketing Committee of TICA (Thailand Incentive & Convention Association), and was the Founder and first President of the Thailand Chapter of SITE (Society of Incentive Travel Executives).

In 1988 he was appointed as Sheraton's Vice President Marketing for the Middle East, an area that covered 5 time zones and 26 hotels.
During this tenure he had to face the marketingopportunities of the Gulf Crisis and developed the “Back To Normal” concepts for both the Sheraton Hotels in the area and for the Egyptian General Authority for the Promotion of Tourism.

These recovery programs were launched 2 weeks after the Gulf Crisis was resolved. In 1991 he returned to Thailand and joined Siam Express as Executive Vice President in charge of the International Division and in 1992 he was again elected as SITE Chapter President, he was also awarded the EIBTM/ITME Incentive Travel Personality Award for the Asian region and became once more a Board Member of TICA and Chairman of TICA's Marketing Committee.

Once again he had to face the opportunities of a crisis, in May 1992, and as Chairman of the TAT Marketing Working Group for the 1992 Recovery Committee developed the “The World, Our Guest”- campaign. From 1994 until 1996, he was Country Director Thailand for Motivation Asia and from 1998 to 2000 he returned to the hotel industry as General Manager of the 500-room Siam City Hotel in Bangkok.

He is now Managing Director of The Winning Edge, a boutique consulting company, offering marketing audit, sales and service training and consultancy services to the hospitality, car and pharmaceutical industries. His expertise is well-known in the Asian Travel Industry.

He has trained hundreds of participants together with TICA, SITE and PATA and through individually developed courses and he is still deeply involved in Asia's Tourism Industry. He is also well-known as a speaker at many
conference and seminars, with his motivational and humorous manner of presentation. In November 2002 he completed, in cooperation with PATA, an information brochure on Risk & Crisis Management:

“Expect the Unexpected”. Based on this publication he has conducted many seminars on Crisis Prevention and Management in all of Asia for organizations like APETIT, China Outbound Forum, ICCA, IT&CMA, HotecAsia, UNESCAP and Tourism Malaysia, ASEAN Hotel Association and HICAP in Hong Kong.

In 2006 he also completed PATA's first educational & training module on the same subject and based on that publication he has lately conducted seminars in Barcelona, Beijing, Boston, Hong Kong, Kathmandu, Macau, Singapore and Taiwan. These experiences culminated in the assignment by Thailand's Ministry of Tourism, Office of Tourism Development, to design and develop The Road Map to the National Plan for Risk & Crisis Management in Tourism and train the Hospitality and Tourism Industry accordingly.

In addition to those activities, he is lecturing the “next generation” at universities in Bangkok, Chiang Mai, and Phuket, as well as at the “Akademie fuer Touristik” in Freiburg, Germany and the NHTV University in the Netherlands. He is regularly invited to speak on leadership, crisis management and marketing & sales subjects during industrial and academic conferences.

His company, The Winning Edge, is presently handling projects in China (PRC), Taiwan, Indonesia, Macau, Malaysia, Pakistan, Vietnam and, of course, Thailand.